Prizefun Terms & Conditions

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Contents

 

  1. Method of Entry
  2. Opening/Closing Date & Time
  3. Competition - General Terms & Conditions
  4. Prizes – Terms & Conditions
  5. Our Liability
  6. Email and Mobile Marketing Terms & Conditions
  7. Assignment
  8. Contact
  9. Changes to these Terms & Conditions
  10. Complaints Procedure

 

    1. Method of Entry

 

Entrants may enter the competition where available via:

    • This website
    • SMS
    • The mobile Internet

 

 

    1. Opening/Closing Dates & Times

 

General

 

The weekly competition entry period runs from midday Friday to midday Friday each week until further notice. This is a digital entry to a weekly competition with the entry being made in the draw on the next falling Friday. Confirming an entry on this site implies consent to and acknowledgement of this fact. One winner of each weekly featured prize will be drawn within 28 days of the closing date. The featured main prize is unique to Prizefun and will not be promoted under any other brand. If you have made a one off entry into one of the Prizefun draws, you do not need to unsubscribe from further entries/draws, however you can unsubscribe from any further marketing; see point 11. Email and Mobile Marketing Terms & Conditions.

 

    1. Competition - General Terms & Conditions

 

3.1. By giving your mobile number to us through the internet, or any other promotions, you will gain entry to the selected competition, plus any other featured bonus draws from Prizefun.com. You agree that any information you provide through our website or otherwise is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.

 

3.2. If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your entry by one of the following routes: You will either receive a text message asking you to validate your entry by responding via text message and answering a general knowledge multiple choice question, or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry. It is very important that you respond as indicated, as it is at this point that you will be entered into the competition for a chance to win the selected prize. If you do not validate your entry in the correct manner you will not be entered into the competition or draw and therefore will not be considered for any prizes.

 

3.3. From time to time, and if you have opted-in to marketing, Prizefun may present a one-off or subscription-based competition promotion which will allow you to enter additional competition draws. In these instances, all promotions for services would contain clear cost information prior to making an entry available.

 

3.4. Each week, one mobile number will be randomly selected from all the correct entries and will be contacted by the Quiz Manager. Only users who have correctly answered the week’s question will be eligible for the competition draw. Winners of the weekly competition will be contacted on the number they have used to enter the service. If there is no answer on the first attempt to call, the customer care team will leave a voicemail that needs responding to within 7 days to claim the prize. If there is no response after 7 days the featured prize will be forfeited and the Quiz Manager reserves the right to draw another winner at random. The same contact process will be undertaken until a winner is successfully contacted.

 

3.5. For a list of winners please write to the address below, or go to the Winners page on this website. No correspondence will be entered into regarding winner’s selection.

 

3.6. We will endeavour to dispatch the selected prizes within 21 days of contacting each winner. Our helpline is 0330 134 0181. Please call us with any comments you may have regarding our competition. You can also use this number to unsubscribe from any marketing from Prizefun.

 

3.7. The competition is only open to entrants aged 16 years and above. Winners may be asked to provide proof of date of birth before being awarded a prize (Such proof must include birth certificate, passport or driving licence). Winners failing to supply adequate proof of age will forfeit the prize and another winner will be drawn.

 

3.8. Employees of SB7 Mobile Ltd and its associated and contracted companies, their families, individuals monitoring this competition service for or on behalf of mobile network operators or regulators and anyone connected with the provision of this competition, or those ineligible to enter under any other clauses in these terms, may not participate in this competition.

 

3.9. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services provided to you.

 

    1. Prizes – Terms & Conditions

 

The below information applies only if the prize is promoted in the competition you have entered. If you are unsure what prize is on offer for the competition service you are participating in, please contact us for clarification.

 

Weekly Apple iPhone 7 / iPad Air 2 / Samsung Galaxy S7 / £500 worth of shopping gift cards/vouchers / £500 cash alternative

 

This competition is completely independent from all brands featured herein. Trademarks, service marks, logos (including without limitation, the individual names of products & retailers) are the property of their respective owners.

 

The main, weekly prize on offer in all Prizefun.com competitions is the choice between either an Apple iPhone 7 32GB, iPad Air 2 Wi-Fi 64GB, Samsung Galaxy S7 32GB, £500 worth of shopping gift cards/vouchers or £500 cash (issued in the form of a cheque). The prize draws closes at midday on Friday every week and the new draw entry period commences immediately afterwards.

 

    1. Our Liability

 

5.1. The Liability of the promoter and its managing company shall be limited to the sum of any charges paid for an entry.

 

5.2. We shall not be liable:

 

    • for any loss or damage that we could not have reasonably been expected to foresee at the start of the agreement, or for any loss of or corruption to data, systems, equipment, or

 

    • for the actions of any independent third parties in connection with the draw, in particular the determining of the validity of a potential winner and any unforeseen circumstances that may prevent the draw from taking place.

 

5.3. Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence.

 

    1. Mobile Marketing Terms & Conditions

 

By giving us your mobile number and email address, and confirming your agreement to marketing, you agree for Prizefun.com and its managing company to send you either an occasion email or text messages, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have be provided with the required information to opt-out of future marketing on each email saying ‘UNSUBSCRIBE’ or you can go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing’ in the message box. Alternatively, you can call our helpline on 0330 134 0181. Once you do this, you will be removed from future broadcasts within 28 days of your request.

 

    1. Assignment

 

Prizefun.com reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms and Conditions.

 

    1. Contact

 

Prizefun.com is promoted by SB7 Mobile Ltd,
Unit 15535
PO Box 6945,
London,
W1A 6US

Tel: 0330 134 0181.

 

    1. Changes to these Terms & Conditions

 

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.

 

    1. Complaints Procedure

 

We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.

 

Any and all complaints will be dealt with appropriately, and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened.

 

The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.

 

How to make a complaint

 

All complaints can be made by telephone or by email using the below information:

 

Telephone: 0330 134 0181

 

Email: help@sb7mobile.com

 

For your complaint to be properly registered please provide us with the following information:

 

 Your full name, preferred contact method, number and email address

 

 Your postal address, so that communication in writing can be made where necessary

 

 Full details of the complaint including any dealings you may have had with us, or any of the services we provide. We would suggest you advise of what happened, when it happened, who you dealt with if anyone, what you would like further clarification on, why you think what has happened is wrong and what you would like us to do to put things right.

 

All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.

 

People who can complain

 

A complaint can be made by either someone who has received services from or relating to SB7 Mobile Ltd, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.

 

After a complaint has been made

 

Where a complaint is made in person or over the telephone:

 

 A written record of the complaint will be made and kept, which can be provided upon request.

 

 A recording of the phone call will be made where possible

 

All complaints will receive a response within 1 working day, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:

 

 You understand how to progress your complaint and are kept informed of this.

 

 You are made aware of the outcome of your complaint promptly

 

 Your complaint and the information you provide to us is treated in confidence

 

 We will tell you what steps we intend to take to remedy any complaint that is upheld.

 

Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:

 

 The complainant can give a valid reason for not making the complaint sooner, and

 

 Despite the delay, it is still possible to investigate the complaint effectively and fairly

 

It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.

 

All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by SB7 Mobile Ltd on the complainant’s behalf.

 

All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.

 

Once a complaint has been dealt with

 

Once investigations have been completed, upon request, a report can be provided which includes:

 

A detailed explanation of how the complaint has been considered

 

The conclusions reached, including any and all remedial action needed, and

 

Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed

 

A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome.

 

In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.